4 Min. Read

Top 5 Open Source Ticketing System Software

July 20, 2021

Any small business owner will tell you that customer service is key.

This rings true whether you’re just starting your business or you’ve been going for thirty years. If a customer is satisfied, they will return.

Sometimes things don’t go to plan. Maybe your customer has a bad experience with your product or service, or maybe they just simply have a question that they need answering.

The issue is when these comments start to pile up, how can you keep track and answer them all in a timely manner?

That’s where a ticketing system comes in.

This type of software allows you to manage user tickets, organize your support process and lets you assign the task to IT teams or help-desk teams. This means that you can improve your customer experience and customer satisfaction.

But what are the best open source ticketing system software currently available? Let’s take a look at the top 5.

Here’s What We’ll Cover:

1. JitBit

JitBit is ticketing software that allows you to track customer requests with full mailbox and email integration.

They are suitable for businesses of all sizes and offer both an “on-premise” version and an SaaS version.

Their pricing system depends on whether you want the hardware or software. The SaaS version starts at $29 a month for one user, and their hardware version is a flat license fee of $1699 for up to 10 users.

2. UVdesk

UVdesk is an open-source helpdesk ticket system that prides itself on delivering the best customer support.

It’s highly customizable and allows full mailbox configuration and the ability to format tickets and save replies.

UVdesk is very affordable in comparison to JitBit as they offer their standard package for free for an unlimited number of users.

Their basic version is also affordable at just $11 per month per user which allows multi-channel integration and analytics.

3. osTicket

osTicket is branded as “the World’s Most Popular Customer Support Software”. They allow you to easily scale and streamline your customer service.

They offer dashboard reports with custom views to help keep you up-to-date. They also have ticket filters so you can make sure the right department receives the right tickets.

osTicket offers its users a free version of their software, but their paid service is an affordable $9 per month.

4. Hesk

A play on “help desk”, Hesk is aiming for better customer support for both companies and businesses. It is a popular choice and has been downloaded over 600,000 times.

They offer cloud-based help desks with custom workflow and redefined templates.

It’s a lightweight, self-hosted service with a simple and easy-to-use interface.

Rather than charge a monthly fee, Hesk offers their basic website license for a one-time fee of $39.95. They offer a no-questions-asked 90-day money-back guarantee so you can try out the service first to make sure it fits your needs.

5. Helpy

Helpy offers a multi-channel support ticketing solution.

You can have complete control and track all of your help emails and tickets in one place with their integrated email service. Once the tickets arrive in your dashboard, they can be assigned to different agents or departments.

Their interface allows you to reply to emails through the software.

Helpy also offers a live chat for instant responses.

They offer two types of software – Cloud Hosted or Self-Hosted.

Access to the basic features of their cloud-hosted software is available for $15 per user per month. Their premium versions go as high as $50 per user per month.

Their self-hosted option is far more expensive yet more secure at $480 per year per user which gives you access to their advanced features.

Key Takeaways

When it comes to customer support and management, you should be putting your full effort into providing excellent service.

Customer concerns or common queries are not something that should be ignored. Having good query management is a key element to any business.

Having an integrated ticketing system will allow you and your customer support team to connect and reply to your consumers with ease. It’s a perfect way to let them know that you value their insights or complaints.

Are you looking for more business advice on everything from starting a new business to new business practices?

Then check out the FreshBooks resource hub.