The FreshBooks Support Philosophy

Execute Extraordinary Experiences Everyday — The 4Es

What Does the 4E Philosophy Mean?

Execute

As smart and creative as we are, great ideas are worthless without execution.

Extraordinary

By exceeding expectations, our products and services become extraordinary in the eyes of those we serve.

Experiences

We are in the experience business – we design and deliver moments for others, and it’s a privilege to do so.

Everyday

We are only as good as the last experience we deliver – we must be vigilant during every experience, every moment, every day.

Give our Sales team a call and experience the 4E philosophy for yourself.

Try It Free

How We Live the 4E Philosophy

Our Support team is in your corner to serve you and deliver a 4E experience every time you reach out. Here’s what you can
expect when you give us a shout:

Global Support

FreshBooks provides global support with a team that spans 6 different countries, and they’re ready for any questions you may have.

Ownership

You don’t have to worry about being passed from person to person – 99% of all questions are answered by the Support team member who initially helps you.

Your Own Free, Virtual Help Desk

The Support Specialists make your life easier – whether it’s helping you format an invoice or answering your questions about tracking time. Support is always included, whether you’re on your 30-day free trial or if you want to take advantage of the 30-day money-back guarantee.

Support From Everyone

Every FreshBooks employee starts out by spending time with our Support team learning the product and helping customers like you. So everyone understands real user needs and takes those insights into their job to serve you better.

No Strings Attached

When you sign up you’ll enjoy a 30-day free trial so you can experience FreshBooks for yourself. Plus, when you do decide to move to a paid plan, there’s a 30-day money-back guarantee – but we’re confident you won’t need to use it.